Terms of service

Terms & Conditions

1. Information You Provide
We collect and store the information you provide while using Erobo services. You may choose not to provide certain information, but this may limit your ability to fully use some of our services.

2. Automatic Information
We automatically collect information about your interactions with our website and services. This may include device information, browsing activity, and cookies or other unique identifiers.

3. Information from Other Sources
We may receive information about you from third parties, such as updated delivery or address information from carriers, to improve our services and ensure accurate delivery.

4. Orders & Payments

  • All orders are subject to availability and confirmation of the order price.

  • Payment must be completed before we process your order.

  • Prices are inclusive of taxes where applicable, unless stated otherwise.

5. Delivery & Shipping

  • Delivery timelines are estimated and may vary.

  • Customers are responsible for providing accurate delivery information.

  • We are not liable for delays caused by carriers or incorrect addresses.

6. Returns & Refunds

  • Only faulty or damaged products are eligible for return.

  • Return must be requested within 24 hours of delivery.

  • Product must be in original packaging.

  • Refunds are processed within 1–2 business days after we receive the returned item.

  • Note: We do not accept returns for change of mind or if the product doesn’t meet expectations.

7. Liability

  • We are not responsible for any indirect, incidental, or consequential losses arising from your use of our services or products.

  • Our liability is limited to the purchase price of the product in question.

8. Changes to Terms
We may update these Terms & Conditions from time to time. The updated terms will apply to all purchases made after the changes are posted.

9. Contact Us
For any questions, concerns, or return requests: